Privacy Policy

Privacy Policy

Last updated: [10/08/2026]

1. Introduction

This Privacy Policy explains how Broc Môr Carpentry ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website [brocmorcarpentry.com] or contact us about our carpentry services. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Brocmor Carpentry Email: neil@brocmorcarpentry.co.uk

2. Hosting — IONOS

This website is hosted by:

IONOS SE Elgendorfer Straße 57 56410 Montabaur Germany

When you visit our website, IONOS automatically collects and stores information in server log files, which your browser transmits to us. This typically includes:

  • The IP address of the requesting device
  • Date and time of access
  • Name and URL of the file retrieved
  • The website from which access was made (referrer URL)
  • Browser type and the operating system of your device
  • Name of your internet service provider

This data is processed for the purpose of enabling delivery of the website to your device, ensuring system security and stability, and for statistical/administrative purposes. It is not merged with data from other sources. The legal basis for this processing is our legitimate interest under Article 6(1)(f) UK GDPR in the technical, error-free operation of our website.

IONOS acts as our data processor for hosting-related data and processes data on our behalf in accordance with a Data Processing Agreement (DPA) and IONOS's own privacy and security standards. Server log data may be stored on servers located within the EU/EEA. For more information about IONOS's data processing, see their privacy policy at [https://www.ionos.co.uk/terms-gtc/privacy-policy/].

Log file data is generally deleted after 30 days unless required for evidence in the event of a security incident.

3. What Personal Data We Collect

Depending on how you interact with our website, we may collect:

  • Contact form / enquiry data: name, email address, telephone number, postal address, and the content of your message (e.g. job details, photos of a carpentry project)
  • Quote/booking requests: property address, project details, preferred contact times
  • Newsletter sign-up (if applicable): email address, name
  • Technical data (via hosting/IONOS): IP address, browser type, device information, access logs (see Section 2)
  • Cookies and analytics data: see Section 6

We do not knowingly collect any special category data (e.g. health, religion) unless voluntarily provided by you as part of a project enquiry, and only where relevant to the service requested.

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes for carpentry services
  • Schedule and carry out agreed work
  • Process invoices and payments
  • Maintain business records as required by law (e.g. for tax purposes)
  • Send updates about your project
  • Send marketing communications, where you have opted in (see Section 7)
  • Improve our website and services through anonymised analytics
  • Comply with legal obligations

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

Purpose                                                            Legal Basis
Responding to enquiries and quotes           Legitimate interest / performance of a contract
Carrying out carpentry work                          Performance of a contract
Website security and log files                       Legitimate interest
Marketing emails                                             Consent
Tax and accounting records                          Legal obligation

6. Cookies and Analytics

Our website may use cookies to improve functionality and understand how visitors use the site. [Adjust this section to match your actual setup, e.g. if using Google Analytics, Meta Pixel, or a cookie consent tool.]

Types of cookies we may use:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — help us understand visitor behaviour
  • Marketing cookies — used to deliver relevant adverts

You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will ask for your consent to non-essential cookies via a cookie banner on first visit.

7. Marketing Communications

If you have opted in to receive marketing communications (e.g. offers, seasonal promotions, project updates), we will only contact you in line with your preferences. You can withdraw consent at any time by:

8. Data Sharing and Third Parties

We do not sell your personal data. We may share data with:

  • IONOS — our website hosting provider (see Section 2)

All third-party processors are required to handle your data securely and in accordance with UK GDPR.

9. International Data Transfers

Our hosting provider, IONOS, primarily processes data within the EU/EEA. Where any data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, in line with UK GDPR requirements.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten"), where applicable
  • Restrict processing in certain circumstances
  • Object to processing based on legitimate interests or direct marketing
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [neil@brocmorcarpentry.co.uk]. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: https://ico.org.uk Telephone: 0303 123 1113

12. Data Security

We take appropriate technical and organisational measures to protect your data, including relying on IONOS's data centre security standards (physical security, firewalls, encryption in transit) for hosting-related data, and restricting internal access to personal data on a need-to-know basis.

13. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will indicate when it was last revised.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Brocmor Carpentry Email: [neil@brocmorcarpentry.co.uk]

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